Terms & Conditions

TERMS AND CONDITIONS

In these Terms and Conditions “we”, “us” and “MybabyGift” mean MyBabyGift Singapore, a domain held by Lula & Tuti Baby Designs Pte Ltd (Singapore Reg no. 201025095K) and “you” means you the customer.  “Website” means www.mybabygift.com.sg. Your order, together with these Terms and Conditions constitute the entire Contract between MyBabyGift and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email. No other Terms and Conditions will apply. 

Placing Your Order
You may place an Order by adding items to ‘My Cart’ on MyBabyGift website and then clicking the “Checkout” link and completing the checkout and payment process. Upon completion of your order, we will issue you with an Order Number and order confirmation via email. By placing and confirming your order, you make an offer to us to purchase the goods you have selected based on these Terms and Conditions. We do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. By accepting our terms and conditions you hereby agree to occassionally receive marketing communication, promotions & offers from MyBabyGift by email or SMS. You may opt-out from each of these marketing channels respectively by clicking “unsubscribe” in the email or replying back “STOP” by SMS.

Legal Capacity To Transact

You acknowledge that you are over the age of eighteen (18) years, by accepting these Terms and Conditions.  Should MyBabyGift suffer any loss or damages as a result of a transaction entered into by a minor, MyBabyGift reserves the right to seek compensation for such losses from the parents or guardians of the minor who placed any order with MyBabyGift.
Prices
All prices in our website exclude delivery costs. All hampers, products and delivery prices in our Website may be changed from time to time without prior notice. The determining price will be the price published in our website at the time of the order.

Disclaimer
You agree as a condition of use of our Website that we are not liable to you or anyone else for any loss or damage in connection with use of www.mybabygift.com.sg or any linked website. MyBabyGift makes no representations or warranties, as to the content or materials included in this site to the extent permissible by law.
Please note that MyBabyGift does not work for or represent the companies or products included in hampers. MyBabyGift reserves the right to alter the content of our website and hampers at any time. These terms and conditions do not affect your statutory rights.

Site content
Products included in the hampers by MyBabyGift have been clearly listed and accompanied by a colour photograph and displayed on our website. All other materials/props etc that maybe displayed in our photographs that are not listed as hamper contents are for display purposed only and are not included in the hampers.

Products
MyBabyGift does not represent nor is contractually obligated to any of the companies or products used in our hampers.  All products we supply in our hampers are commercially available to consumers.
All products in hampers supplied by MyBabyGift are to be used only in accordance with the manufacturer’s specifications and guidelines. If for any reason one of our hampers contains a faulty product, kindly inform us promptly and we will replace the product with an identical product or a similar one of the same quality and value.
For items advertised and sold with manufacturer’s warranty, we will contact the manufacturer or supplier in the first instance for replacement or repair under their warranty terms. Please contact MyBabyGift to discuss in detail any warranty concerns. MyBabyGift is not legally liable or responsible for any mishap that occurs with our product that is not branded under the MyBabyGift or Lula & Tuti Baby Designs name. All manufacturers of the branded products we supply are responsible for any issues, defects, or problems with the brand products eg. Take-a-Nap, Pepite pour Enfants, GAIA, LYG, MotherCare.
MyBabyGift has not conducted any official product compatibility checks with the health and safety laws of Singapore nor it has licensed the products sold on our websites with the health and safety authorities in Singapore. We therefore cannot guarantee that these products comply with the health and safety laws of Singapore. We will not have any further liability in respect of the products.

Substitutions
MyBabyGift strives to deliver to our valued customers the exact hampers as seen on our website. However, some of the products included in the Hampers we display on the Website may not be available at all times due to unforeseeable circumstances. If that occurs we will endeavor to ensure that you are provided with products of the same or better specification. We may not be unable to advise you when this occurs .In the event that the entire Hamper is not available in stock, MyBabyGift team will contact you to propose an alternate hamper.

Payment of Orders
Orders will not be dispatched until full payment has been received.  MyBabyGift only uses PayPal for all transactions for enhanced security and convenience.
By selecting the “Confirm Order” button you accept that you are instructing us to charge to your credit debit, debit card, or PayPal account, via PayPal, the amount due to us as shown in your electronic order form in the “TOTAL” field. By confirming your order you agree that; you have sufficient funds on your card to complete the purchase, your address details are correct, the delivery address is correct and that the card you are using belongs to you. PayPal provides a secure facility for your payment processing. MyBabyGift conducts all its debit and credit activity through PayPal and on PayPal’s infrastructure. As we are not responsible for the operation of this payment platform, we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via the link to PayPal. You acknowledge that it is not usually possible to detect from inspection of an internet transmission whether the original of it had been forged, wrongfully altered or otherwise misused or where the transmission details such as name of sender, sender’s e-mail address, or date and time of transmission imprinted on it automatically are genuine, and you therefore agree to indemnify us against any actions, proceedings, damages, costs, claims, demands or losses whatsoever arising from your so acting, obeying or otherwise dealing in accordance with any such Internet transmission appearing to have been so furnished by you or on your behalf in the event that the said Internet transmission has been produced by forgery, wrongful alteration or other misuse of the original transmission or that said transmission details appear on it are not genuine.

Returns Exchanges and Refunds

MyBabyGift is committed to our clients’ satisfaction. In the unfortunate event that you are unhappy or dissatisfied with your purchase please contact us and we will do everything possible to rectify the situation.  In the event that your hamper has been damaged through the delivery process please contact us within 7 days of receiving your hamper and we will organize to recall the damaged hamper and replace it with a replacement hamper.
If any unforeseeable reasons cause a delay in the re delivery of your hamper you will be notified as soon as possible and all measures will be made to rectify the issue.  Our returns policy does not apply to products that are deemed to have been damaged other than through the delivery process. A refund or exchange will be offered if the goods are deemed faulty.
A refund will not be offered if you simply change your mind so please be sure you are confident in your purchase.  However, MyBabyGift understands that each case is unique and therefore your dissatisfaction with the product will be assessed on an individual basis.  If for any reason you are dissatisfied or there is a problem with one of the products supplied, please

contact us and we will endeavor to rectify the problem directly with the manufacturer.

 *  Changing a product after emboidery was done / misspelt name

Upon receiving your order we will embroider your personalized items almost immediately. In any event of changes (misspelt of baby’s name, changing to another size etc) kindly let us know ASAP and $10 will be charged per item.

Cancellation Policy
Our hampers are personalized with delicate embroidery. If for any reason you need to cancel your order please contact us as soon as possible. In the event of order cancellation we may offer a full refund at our discretion, on the condition that your gift or hamper has not already been embroidered and/or dispatched. All refunds will be made within 7 business days to your PayPal account
A condition of any refund is that the product is returned in the same condition as dispatched. The customer agrees to deduct from the refunded amount all delivery and postage charges caused by customer-initiated cancellation. Embroidered items with baby’s name will not be refunded.

Delivery
We do our best to deliver your personalized hampers promptly in accordance with the delivery times stated in our Website We deliver our hampers and gifts on only business except for special circumstances which should be coordinated with our team. The delivery times in our Website may be changed from time to time with out prior notice and at our full discretion. MyBabyGift will strive to meet all reasonable delivery requests made by our valued customers, however, this may not always be possible due to unforeseeable circumstances.
We offer delivery service to hospitals on best effort basis. We provide a hospital address directory for our clients’ convenience and offer no warranty for the accuracy of the details. Clients are requested to verify the details of the hospital, including the exact ward and room in order to ensure successful delivery.
MyBabyGift offers no compensation in the event that our delivery has been delayed beyond the delivery times stated in the Website. We will, at our full discretion and on case-by-case basis, waive the delivery costs in the event that a delay hasn’t been justified or caused exceptional inconvenience.
Please enter all delivery details carefully. Inaccurate or misspelt delivery information is likely to result in delays or non-delivery. Any re-delivery fees incurred because of inaccurate delivery details will be charged to you.  If an order has not arrived by the expected delivery time, please contact us as soon as possible so we can track your order.
MyBabyGift does not accept liability for loss or theft in circumstances where a customer requests delivery to an unattended address. We strongly recommend that someone be available to accept delivery at the nominated delivery address or specific arrangements are made with us for any unusual delivery requirements.  All due care is taken in packaging your order for delivery, if your order is damaged from delivery please contact us as soon as possible so we can quickly rectify the issue for you.

International delivery – MyBabyGift is not responsible for any taxes, charges , fees or duties applicable by local customs. The customer or the receipient shall bear sole reponsibility to pay any additional taxes and duties in full in order to discharge the item from customs and shall make no claims against Lula & Tuti Baby Designs Pte. Ltd. or MyBabyGift  in this respect. Delays or additional taxes and duties applied by local customs shall not comprise a suffient cause to cancel your order. We highly recommend our customers to check with the recipient’s local customs office for additional taxes and duties before placing their orders. MyBabyGift shall not be held liable for any delays or addtional taxes and duties, which are beyond its control.

External Links
We cannot accept responsibility for the content of any other websites to which our website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by the use of or reliance on any content, goods or services available on such hyperlinked sites. Our acceptance of links to other websites does not mean we endorse the material contained in those websites.

Complaints
If you have any complaints or comments about our web site or any of the MyBabyGift or contents supplied to you, please contact us by email or by phone on +65 98339818 (9am-7pm Monday to Friday).

Copyright
This Website and its content, including but not limited to our brand name, pictures, products and texts, and our unique colour schemes, product wrapping, packaging and embroidery, are our copyright property and you are provided with access to it for your personal and non-commercial use only.  You may not adapt, reproduce, distribute, transmit, publish, copy in whole or in part nor create derivative works or otherwise commercialize any information, pictures, products or services from any part of this Website.

LAST UPDATED: 25/5/2018